Communication with other people has an impact on almost every aspect of our lives, but we don’t often stop to think about whether we are communicating in the most effective way. Moreover, poor communication skills can create bad feelings and prevent career advancement. Communication is an especially important skill for support staff, which is often called upon to interact with a wide range of people on a daily basis. This course takes a behind-the-scenes look at how communication works and identifies the key ingredients of effective communication. It builds on this foundation and introduces guidelines on how to communicate better with coworkers, community members, supervisors, and the people we support, and discusses assistive and alternative means of communication. The final section of the course provides instruction on how to manage conflict situations at work.
Course is designed and approved to meet Community Care Licensing requirements toward re- certification for a GH, ARF and STRTP Administrator certificate.
GH Vendor:2000682-730-2: Approved Course:682-0348-34164
STRTP Vendor:2000682-733-2: Approved Course:682-0348-34166
ARF Vendor:2000682-735-2: Approved Course:682-0348-34165
NOTE: Once paid the username and password to this class will be e-mail to you.